General Information


Art Services


Artwork

  • All artwork is subject to factory approval.
  • Electronic art is preferred (see art specifications).
  • Please provide non-electronic art camera ready.
  • Email: your order to your customer service representative at [email protected], and send your artwork to [email protected]
  • E-mail must include purchase order number and contact information.
  • Art modification charge $75(G) per hour,1 hour minimum.

Sandetch - Laser - Screenprint Setup/Make-Ready

  • One time charge of $60(G) per logo sent electronically.
  • Exact repeat orders with “identical” art receive no setup charge.

3D Modeling

  • 3D Modeling art charge up to 3 hours $180(G)
  • Additional imprint process $9(G)

Digital Color Setup/Make-Ready

  • FREE Second Area Imprint
  • Digital color process artwork needs to be 1/4” away from all edges.

Copy Changes & Personalization

  • $6.25(G) each item.

Imprinting/Additional Positions

  • Catalog pricing includes the standard imprint.
  • Oversize or additional positions $7.75(G) per location.
  • Barware and stemware - call for pricing.
  • Inked mattes (logos, personalization) add $24.75(G)

Supplied Product

  • Supplied products for custom framing or gift box insertion need to have detailed mounting instructions and order or customer # on packaging.
  • Supplied photographs or certificates for mounting need order or customer # on packaging.

Changes/Cancellations

  • Provide all changes to the factory in writing.
  • After art approval, production begins; changes after this time may be subject to additional charges.
  • Cancellations may be subject to partial or full charges.

ADD-ON NAMEPLATE INFORMATION

Add-On Nameplate Pricing Item Image Area 1
Recessed Copy Deep Etched Plates ADPOSB4 Up to 4 Square Inches $18.00
Raised Copy Deep Etched Plates ADREVB4 Up to 4 Square Inches $18.00
Rotary Engraved Aluminum Plates ADENGB4 Up to 4 Square Inches $19.00
  • Price includes personalization.
  • Optional plate finishes available.
  • Add $0.40(G) per unit for magnetic tape on back of plate.

Custom Orders

  • 50% deposit is required on custom orders.
  • All custom orders require a prototype.
  • Prototypes will be billed separately, including prototype sample fee $315(G), tooling, imprint, materials, and price of the item.
  • Call factory for a quote and lead time.
  • Minimum quantity may apply depending on materials and processes used. Please call for more information.

Colorfilling: Crystal, Glass, Screenprint & Laser Engraved Products

  • Tight registration or fine art will need to be approved.
  • Colorfilling not available on Barware and Stemware.
  • Additional colors $5(G) per color, per item, per surface.
  • Additional screen printing colors $2.50(G) per unit, per color, per surface.
Miscellaneous Charge Quick Reference Guide
Setup
Setup (per logo/design) w/electronic art $60.00(G)
3D Modeling Charge - up to 3 hours Up to $180.00 (G)
Imprint/Art
Additional Colorfill (per unit, per color, per location) $5.00(G)
Additional Screen Printing Colors
(per unit, per color, per surface)
$2.50 (G)
Personalization/Copy Change $6.25(G)
Custom Sample $315 (G)
Shipping/Drop Ship
Handling Fee per Master Carton $9.00 (G)
Drop Shipment (per location; hard copy) $6.25 (G)
Drop Shipment (per location; electronic) $5.00 (G)
International Shipment Document Fee (per location) $25.00 (G)
Miscellaneous
Additional Paperproof $18.75 (G)
Signature Charge $12.75 (G)

Production Services


Lead Times:

  • New orders require 5-7 working days after art approval on in stock items up to catalog quantity of 50 items.
  • Exact repeat orders require approximately 3-5 working days after art approval (applies to catalog items, quantities and availability).
  • See Rapid Ship guidelines for specific items that can ship in 3 working days.
  • Additional charges may apply to NEW Non-Rapid Ship orders required to ship in less than 5-7 working days (contact factory).

Laser Lead Times

  • Normal lead times are 5-8 working days after art approval, based on inventory available.

Subsurface Laser Lead Times 2D and 3D

  • Normal lead times are 5-8 working days after art approval based on in-stock items at catalog quantity. Please call for higher quantity discounts
  • Additional Charges may apply. Pricing is based on average of 4 million points per engraving.

Our laser process can produce 200,000 dots per cubic inch, resulting in very clear and detailed 2D or 3D images. PreProduction samples are recommended to assure finished products will be produced as agreed. Normal production time is 5-8 working days from art/sample approval. Larger volume orders and more detailed 3D engravings may incur additional production time. Discounts available for extended production times on higher volume projects. Our laser process can produce 200,000 dots per cubic inch, resulting in very clear and detailed 2D or 3D images. PreProduction samples are recommended to assure finished products will be produced as agreed. Normal production time is 5-8 working days from art/sample approval. Larger volume orders and more detailed 3D engravings may incur additional production time. Discounts available for extended production times on higher volume projects.

Rush Services

  • See Rapid Ship guidelines for specific items that can ship in 3 working days.
  • Additional charges may apply to non-Rapid Ship catalog items required to ship in less than 5-7 working days. 50% of the order value.

Rapid Ship Guidelines

  • Items designated with the logo in the catalog, may apply to certain sizes only.
  • Applies to quantities of 1-99 with standard imprints, one imprint location and one color.
  • Please provide complete purchase order including art and complete shipping information.
  • Pre-approved credit is required.
  • Order will ship 3 days from date of receipt of PO. The paper proof must be waived.
  • Please provide all documentation to Visions/Awardcraft by 3:00 pm E.S.T. (Receipt Date).
  • If a paper proof is required, proof must be approved within 2 hours of receipt and will ship 3 days after approval.

Sample Services


Random Samples

  • Subject to availability, contact customer service.
  • Please provide complete purchase order.
  • Samples are billed at 75% off EQP.
  • Samples are sold at a “no return policy.”

Overrun Samples

  • Please request at time of order.
  • Billed at order quantity price.

Shipping Services


Shipping/Handling

  • Standard shipping methods are UPS or FedEx.
  • Special shipping methods and requests are subject to additional handling charges.
  • All international shipments are subject to additional duties, taxes, and brokerage fees.
  • A $9.00(G) per master carton handling fee is charged on all shipments to ensure safe delivery.
  • Shipments are FOB: Celina, Ohio; Cebu, Philippines and Guangdong, China.
  • A $10.00 fee for third party account.

Freight Policy

  • Carefully inspect your order immediately to assure damage did not occur during shipment.

Foreign Shipments

  • All shipments outside of the United States incur a $25(G) documentation fee per location.
  • Contact name and phone numbers, including city and country code, must be provided for all international shipments.
  • All international shipments must be UPS or FedEx.

Damage Claims

  • Carefully inspect your order immediately to assure damage did not occur during shipment.
  • If damage occurs contact our customer service department immediately.
  • Claims are not possible if any reshipment has occurred.

Drop Shipments/Split Shipments

  • $6.25(G) per package, plus shipping and handling, when a hardcopy list is provided.
  • $5.00(G) per package, plus shipping and handling, when a detailed list of items and ship to information are provided on a disk or by email in an approved Excel format.

Freight Claims

  • Freight Claims must be initiated by the recipient.
  • Goods are shipped at buyer’s risk, with title passing to recipient at FOB point.
  • Visions/Awardcraft is unable to guarantee on-time delivery or the safety of goods once turned over to a recognized carrier.
  • All claims must be made by the recipient against the appropriate carrier within 15 working days.
  • In every instance, it is essential that all original shipping cartons, packing materials, and damaged product(s) be retained by recipient until claim is settled.
  • Claims are not possible if any reshipment has occurred.

Online Services


Website Information

www.visionsawardcraft.com

  • Confidential area access is password-protected.
  • Browse and search entire catalog.
  • Complete unlimited 24-hour access.
  • Check and track your job/order status.
  • Complete 24-hour Shipment Tracking.
  • Virtual Renderings

Other Services


Release Program

  • We have complete fulfillment capabilities to manage release programs. Please note the following program requirements:
    • Program duration: 1 year or special arrangements can be made with the factory.
    • Any remaining products will be shipped and billed at the end of the year unless special arrangements are made.

Insertion Fee

  • Certificate Holders insertion fee $0.75(X)
  • Personalized box insertion fee $1.50(X)
  • Generic box insertion fee $0.50(X)

Trademarks

  • Use of trademarks and copyrights are the responsibility of the customer.
  • The logos, designs and trademarks shown in this catalog have been reproduced as examples of the types of customizing available. They are not presented for resale and are not intended as product or brand name endorsements by or for the trademark owner.

Imprinting Methods:

  • Sandetch
  • Laser Etch
  • Deep Etching
  • Screenprint
  • Engraving
  • Full Spectrum Imprint
  • 3D Etch
  • Rotary Engraving
  • Digital Color

Visions/Awardcraft reserves the right to imprint in other methods if deemed necessary.

Payment Policy

Credit card payments received after 30 days of invoice date are subject to a 3% processing fee.

Guarantee

We will gladly replace any reasonable defects in any Visions/Awardcraft award. Variations of size, color, and/or pattern are characteristic of art quality in handmade awards and are not considered defects. Please note that small bubbles, chill marks, and other variations are inherent in crystal and glass and do not constitute product defects. Surface variation, grain, texture, veining and surface cracking are natural occurrences in natural materials and may affect your copy; however, as they cannot be avoided when using natural materials, no replacement will be provided for these occurrences.

SOURCING


  • Design
  • Protyping
  • Special Packaging
  • Safety Compliant
  • Factory Direct Pricing
  • Quality Assurance
  • Logistics
  • Fulfillment

Visions/Awardcraft offers a variety of unique promotional products perfect to meet your marketing and promotional needs. We create lasting brand recognition with our high quality imprinted and engraved products. Make your next tradeshow or special event a success with customized, imprinted, innovative products by Visions/Awardcraft. Visions/Awardcraft offers innovative ideas at unbeatable prices!

PROP 65


What is Proposition 65?

Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm.  These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.

Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.

Proposition 65 requires California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 900 chemicals since it was first published in 1987.

Proposition 65 became law in November 1986, when California voters approved it by a 63-37 percent margin.  The official name of Proposition 65 is the Safe Drinking Water and Toxic Enforcement Act of 1986.

For more information: www.P65Warnings.ca.gov

“We reserve the right to change sizes, colors, materials, price or other specifications on standard products without notice.”